Letter

Follow-up on unanswered correspondence

A second (or third) chase that records the silence without sounding like a barrage.

Send to: The same contact as the last letter

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Preview

Dear Delegate,

This is a follow-up to my correspondence of [to complete] about claim [to complete].

I asked:
[to complete]

I have not had a substantive reply in 10 business days. Please respond in writing with:

1. Current status of the claim.
2. Anything outstanding from me.
3. The next DVA action and a date.

I will not send further chaser emails this fortnight other than this letter, so that the file stays readable.

Yours faithfully
[to complete]

Read first: When a claim is stuck: delay that is just slow, and delay that is defective · Single points of contact, behaviour protocols, and reasonable adjustments

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