Playbook

I cannot keep the house going

Separate household services, attendant care, VHC, and ASP, then lodge the form that actually funds the work.

When: Cleaning, laundry, meals, shopping, lawns, or personal care have slipped because of accepted conditions — or you never knew DVA paid for this. · 2 hours to prepare the task list and form

1. Step 1Get your Confirmation of Accepted ConditionsMyService or 1800 VETERAN. HHS is written against accepted conditions, not claimed ones.
2. Step 2Write a task list before the formEach line: task, how often, what you used to do, what you can do now, which accepted condition stops you, who else lives in the house and whether they can reasonably do it unpaid.
3. Step 3Pick the program — do not mix them in one emailDomestic tasks you used to do → D9319 Household Services to hhs@dva.gov.au. Personal care (bathing, dressing, feeding) → D1351 Attendant Care, same mailbox, doctor completes part of the form. Gold/White Card and you need something this month → also call VHC on 1300 550 450. Crisis with children or a sudden breakdown → 1800 VETERAN for ASP as well.
4. Step 4Send the form plus the cover letterEmail hhs@dva.gov.au. Keep the PDF. If you post it, GPO Box 9998 Brisbane QLD 4001, and keep a copy.
5. Step 5Prepare for the assessorUsually an OT. Give them the task list. Have someone who sees the bad days in the room. Do not perform wellness. FOI the report if the hours come back thin.