Letter

Commonwealth Ombudsman complaint

A scoped investigation request about delay, expedition, or communication — not a second merits appeal.

Send to: Commonwealth Ombudsman (online complaint form)

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Complaint about the Department of Veterans’ Affairs

Name: [to complete]
Claim number(s): [to complete]
Lodged: [to complete]

Agency complaint already made
[to complete]

What happened
[to complete]

I ask the Ombudsman to investigate the following:
Whether DVA’s handling of this claim was unreasonable, including delay after any expedition flag, and whether communication restrictions (if any) were appropriate and reviewed.

Outcome sought
[to complete]

I attach a timeline and key letters. This complaint is about administration. I understand the Ombudsman does not replace the Veterans’ Review Board on the merits of a rating.

[to complete]

Read first: Complaining to the Commonwealth Ombudsman · When a claim is stuck: delay that is just slow, and delay that is defective

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