Playbook

DVA has restricted how I can contact them

Get the documents, ask for adjustments, put an advocate in the channel, and keep every message short and calm.

When: You have a SPOC, scheduled-contact only, or a mutually respectful behaviour letter. · An afternoon

Step 1Read the letter to the endNote the review date, the allowed channel, and any emergency-services warning.
Step 2FOI the documents that led to itFile notes, emails, the protocol. You need to know what they think happened.
Step 3Ask for reasonable adjustments in writingClinician letter + specific asks (email not phone, support person, nominated hours).
Step 4Appoint an advocate as an additional contactThis keeps the claim moving when you cannot.
Step 5One letter a fortnight, numbered, no insultsFrequency and tone are what they will quote later.

Watch-outs

A welfare check is a clinical and CDDA issue, not a reason to call police yourself to argue.
Do not discuss self-harm with the delegate — use Open Arms or 000.
This is usually not a VRB matter. Use FOI, DDA adjustments, DVA review, Ombudsman.

Guides

Letters

Is this page right?

Built by a veteran, for veterans. If something is wrong, missing, or useful, say so. Do not include claim numbers, names, or medical detail. Privacy

Veteran Assist is independent of DVA and Defence. The publisher is not an Australian legal practitioner. This site is not a law firm and not an ATDP practice. Nothing here is legal, financial, or clinical advice, and nothing creates a professional relationship. Australian Consumer Law rights are not excluded. Terms of use · Privacy · About. Crisis: Open Arms 1800 011 046, Lifeline 13 11 14, or 000.